Switchboard Telephonist

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to customers.

A Switchboard Telephonist contributes to the first impressions of our Guests and must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake-up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Telephone operators serving Hilton brands are always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the following attitudes, behaviours, skills, and values:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous for you to demonstrate the following:

• Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a full range of services from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with the best in accommodations, service, amenities and value.

Hilton is committed to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” brings us together as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Job Details

• Work Location: Conrad Rabat Arzana, Morocco
• Schedule: Full-time
• Brand: Conrad Hotels & Resorts
• Department: Guest Services, Operations, and Front Office
• Experience Level: Entry Level
• Employment Type: Full-time
• Other: غير ذلك
• Job Posting Date: 2025-09-14

Apply Here: LinkedIn Job Link