Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
As a Meet & Assist Agent, you will be the first point of contact for passengers requiring fast track and personalized airport assistance. Your professional presence, attention to detail, and customer-focused approach will ensure a smooth, efficient, and memorable experience for every traveler.
Your Activities
Greet arriving and departing passengers with professionalism and courtesy
Provide fast track airport assistance, including escorting passengers through security, immigration, and boarding processes
Handle bookings and flight information updates
Liaise with airport staff, and internal teams to ensure seamless operations
Assist passengers with wheelchair support, and other special requirements
Maintain professional appearance and readiness for all interactions
Your Profile
Diploma in hospitality, tourism, business administration, or equivalent
Proven experience in customer-facing roles; airport, hotel, or concierge experience is a plus
Fluent in French & English; additional languages are an asset
Excellent interpersonal, communication, and problem-solving skills
Highly organized, autonomous, and able to multitask in a fast-paced environment
Professional appearance, demeanor, and a genuine passion for delivering exceptional service
Our Commitment
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at Swissport Careers to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
