Research information security, fraud prevention techniques and recommend approaches for improving security posture. Participate in organizational policy setting to reduce the risk of loss from fraud, abuse and policies and procedures compliance violations.
Key Result Responsibilities
Conduct the Fraud monitoring work and reduce the Fraud per Sales Ratio (FSR).
Conduct all facets of credit card fraud detection and prevention.
Must remain aware of new fraudulent activities that may violate security measures and participate in developing security procedures to minimize the risk of fraud.
Prepare monthly fraud transactions report made via Contact Center.
Participate to develop policies and procedures, ensure their implementation and monitor compliance.
Participate in controls, field visits, and investigations (non-disciplinary) as per agreed plan.
Participate in evaluating the efficiency of internal processes and procedures; identifies risks and irregularities in performance.
Maintains good working relationships with all departments, management and staff ensuring professional independence.
Qualifications (Academic, Training, Languages)
Bachelor’s degree in accounting/finance/business administration or equivalent; alternately a diploma in a related field combined with the needed working experience.
Proficiency in Microsoft Office.
Highly analytical with good skills.
Fluent in English Language.
In depth understanding of payment processing (credit card, ACH).
Proven skills in analyzing data, cost-oriented, possesses effective persuasive, negotiation and problem-solving skills.
Work Experience
3+ years of experience in consumer fraud mitigation in an online environment.
2+ years of experience in Internal Control, Finance or Accounting in any service industry, preferably in the Airlines or Aviation Industry; low-cost airline experience is an advantage.
Professional membership / certification in Aviation industry is an advantage.
