Cabin Crew Job Opportunity

Job Purpose

Acts as the airline’s ambassador; strives to achieve customers’ loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers’ experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result Responsibilities

• Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights.
• Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.

Safety Measures

• Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
• Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
• Administers first aid to passengers where necessary.
• Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.

Customer Service

• Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority’s adopted procedures.
• Provides constant excellent customer service to passengers by attending to their individual pre-bookings, requests and needs.
• Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual.
• Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
• Ensures proper and secure handling of cash and credit card payments received against individual sales and donations.

Additional Responsibilities

• Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment prior to take off.
• Reports any deficiencies to Cabin Supervisor and/or Captain as appropriate.
• Assists in ensuring the aircraft cabin is cleaned at transit stations; adequate re-catering and duty free products are provided before flying.
• Ensures orderly and complete handover/takeover of cabin to/from catering, cleaning and/or maintenance staff.
• Post-flight briefing and assessment reports; evaluation of Cabin Supervisor; reports any problems or discrepancies on flight.
• Accounts to Cabin Supervisor for the conduct of passengers.
• May be assigned as ‘Cabin Supervisor’ when designated by the Captain.
• Maintains safety knowledge by attending recurrent training, emergency procedures training, and workshops.
• Contributes to team effort by achieving sales targets and objectives.

Qualifications

• Diploma or Higher Secondary Certificate required; diploma in Travel/Tourism is advantageous.
• Training in First Aid, Safety and Emergency Procedures is a plus.
• Good general health, no chronic diseases, fit to fly.
• Presentable, friendly, positive attitude under stress.
• Customer service oriented and attentive to customers’ needs.
• Handles difficult situations without compromising corporate image.
• Proactive, self-motivated, teamwork skills.
• Excellent communication, time management, and problem-solving skills.
• Proficient in Microsoft Office.
• Fluent in English & French; other languages are an advantage.

Work Experience

• Fresh graduates are welcome to apply.
• Experience as cabin crew or in customer service in Airlines, Aviation, or Hospitality is a plus.
• Active cabin crew license is an advantage.
• Capable of working shifts and extended hours.
• Flexible and adaptable to frequent changes and busy schedules.
• Able to meet policies, procedures, and KPIs.

Job Details

• Level: Entry Level
• Type: Full-Time
• Industry: Management & Manufacturing
• Application Deadline: 2025-12-03

Application Link

Apply on LinkedIn