Courier Agent de Route – Meknès

Description – External

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.

To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

YOUR ROLE:

• Attend to customer need at all times in a professional, friendly and courteous manner.
• Shipment Delivery is to meet RDD, and Pickups are to be uplifted on time and no PU is missed.
• Provide timely customer feedback to Team Leaders and Supervisor
• Follow up on all customer enquiries.
• Direct Customer to the right DHL department when further information is required
• Inform Supervisors and Team Leaders on all service-related issues.
• Be accountable and honest and meet performance expectations.
• To provide suggestions to improve operation efficiencies or business need.
• To be able to meet special delivery & PU expectations.
• To be able to participate in warehouse processing, sorting, loading, unloading, shuttling and any task part of the Terminal Handling or Gateways activity.
• Build-up a reliable relationship to facilitate the daily operations activities.
• Co-ordinate within shift operations to meet operational demands at a high service quality.
• Understand and comply with the requirement from other Service centres, Gateways and Hubs.
• Assist in ensuring maintenance requirements of facility, equipment, vehicles, and infrastructure, are carried out in accordance with regional guidelines and company image.
• Maintain the good relations and follow-up the special requirement if necessary.
• Expand knowledge to other roles within Operations in order to carry out these functions through a rotational shift mechanism.
• Activate the process flow to comply with the regulatory policy and manage the daily activities
• To be able to work with contractors to ensure that shipments beyond a courier’s capability are attended to on a urgent basis
• To alert Team Leaders/Despatch Officers in advance when contractor help is required.
• To be able to separate shipment belonging to contactor early
• To meet the expectation of delivery and PU as per service standards.
• To provide quality feedback to customer service on service incidents when arises.
• To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need
• Deliver without delay all inbound shipments.
• Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay.
• Electronically Record via a scanner (or manually if required) all shipment process activities.
• Ensure all cash resulting from the delivery or collection of shipments are handed immediately on the same day of the transaction to the ops cashier/Supervisor.
• Ensure good maintenance of the allocated vehicle.
• Perform duties professionally and courteously in line with Company image with respect to all road users.
• Ensure the security and integrity of all shipments whilst in his/her care.
• Ensure that all necessary papework for shipments associated with pick-ups and deliveries is fully compliant to the DHL standards before freight is sent to OB processing.
• Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle.
• Provide accurate and complete paperwork records for shipment movement and any financial transactions.
• Ensure MPS (perfect shipments) are injected to our network.
• Ensure that all handling processes are completed in a timely and professional manner as per DHL standards.
• Ensure that sorting process is completed properly according to network standards splits.

Work Health & Safety Responsibilities:

• Take reasonable care for own safety;
• Take reasonable care to ensure your acts or omissions do not adversely affect the health and safety of others;
• Comply with reasonable instructions from DHL to assist you in complying with the WHS Act and Regulations;
• Co-operate with policies, procedures and safety rules or instructions relating to health and safety
• Report hazards, incidents and near missed to your supervisor on the day of the occurrence.
• Attend health & safety training as directed by DHL

Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes

Requirements:

• Level BAC +2
• More than 1 year of Driving Experience with Driving License ‘B’ & ‘C’
• Prior experience in a service transportation preferable
• Driving License B & C
• Communication skills (French and English), spoken and written
• Software skills (Word, Excel, PowerPoint, etc..)

Level:

مستوى المبتدئين

Work Type:

دوام كامل

Sector:

الإدارة و التصنيع

Start Date:

2025-08-23

Apply Now:

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