Stream the best in on-demand and live entertainment anytime, anywhere. Enjoy a seamless viewing experience with high-quality content, exclusive shows, and live sports at your fingertips.
Job Overview
WinWin TV is seeking a dedicated and enthusiastic Customer Service Agent to join our team. In this role, you will be responsible for assisting our customers with inquiries, troubleshooting issues, and ensuring an outstanding user experience. The ideal candidate is a proactive problem solver who thrives in a fast-paced, digital environment and is passionate about entertainment and technology.
Key Responsibilities
Respond promptly to customer inquiries via email, chat, and social media.
Provide support on account management, billing issues, and troubleshooting streaming problems.
Assist users in navigating the WinWin TV platform and optimizing their viewing experience.
Handle customer complaints with professionalism and escalate issues as necessary.
Maintain detailed records of customer interactions and follow up to ensure resolution.
Collaborate with internal teams to address common user concerns and improve service quality.
Stay updated on platform features, updates, and policies to provide accurate information.
Requirements
Previous experience in customer service, preferably in the digital streaming or entertainment industry.
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and efficiently in a remote environment.
Familiarity with online streaming platforms and troubleshooting common user issues.
Must have an account created at WinWin TV. We will not review applications from candidates who do not have an account, as you will not have an idea of the platform you are applying to work for.
