Job Title: Customer Service Representative – Real Estate
Job Description:
A Customer Service Representative in real estate is responsible for handling client inquiries, providing property-related information, supporting sales and leasing teams, and ensuring an excellent client experience. The role requires strong communication skills, patience, and a client-first mindset to resolve issues and guide clients throughout the buying, selling, or leasing process.
Key Responsibilities:
Respond to phone calls, emails, and in-person inquiries from clients and prospects.
Provide accurate information about available properties, prices, features, and locations.
Assist in scheduling property visits and coordinating with sales or leasing agents.
Follow up with clients after property viewings and maintain a strong customer relationship.
Handle customer complaints and resolve issues efficiently and professionally.
Maintain records of customer interactions, leads, and transactions in CRM systems.
Support the sales and admin teams in document preparation and data entry.
Coordinate with internal departments to ensure smooth client service delivery.
Stay informed about market trends and new property listings.
Assist in organizing real estate events, open houses, or property exhibitions.
Qualifications and Skills:
Education: Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
Experience: 1–2 years in customer service; real estate experience is a plus.
Skills:
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving skills.
Ability to handle complaints with patience and professionalism.
Proficiency in Microsoft Office and CRM tools.
Organized and detail-oriented with good time management.
Good command of language (English).
Knowledge of real estate terms and processes is a plus.
