Front Desk Agent (Réceptionniste)

Job Details

• Job Number: 25080896
• Job Category: Rooms & Guest Services Operations
• Location: The Ritz-Carlton Rabat Dar Es Salam, KM 9 Avenue Mohammed VI, Rabat, Morocco, BP 10170
• Schedule: Full Time
• Located Remotely?: No
• Position Type: Non-Management

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality; protect company assets.

Welcome and acknowledge all guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Communicate effectively; answer phones with proper etiquette. Maintain positive relationships with others. Comply with quality expectations. Engage in physical activity as needed. Perform other job duties as requested.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: No related work experience required
• Supervisory Experience: None
• License or Certification: None

About The Ritz-Carlton

At Marriott International, we are proud to be an equal opportunity employer, embracing diversity and inclusion. Our strength lies in our people’s unique experiences and stories. We do not discriminate based on disability, veteran status, or any legally protected status.

The Ladies and Gentlemen of The Ritz-Carlton craft unforgettable moments for guests around the world. We empower our team to succeed through creativity, compassion, and excellence. We uphold the Gold Standards – our Credo, Service Values, and Employee Promise – to set us apart in luxury hospitality.

Join us to be a part of a culture of excellence and inspiration where your purpose, passion, and potential align.

Job Information

• Experience Level: Entry Level
• Job Type: Full-Time
• Industry: Hospitality & Operations
• Application Deadline: 2025-08-08

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