Receptionist Position at Hilton – Conrad Rabat Arzana, Morocco

Job Schedule: Full-time

Brand: Conrad Hotels & Resorts

Job Category: Guest Services, Operations, and Front Office

Experience Level: Entry Level

Sector: Administration and Manufacturing

Start Date: 2025-07-13

Job Description

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out
• Complete audit procedures, as required
• Communicate feedback from guests to Front Office Manager and Reception Supervisors
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses and assist with Night Team’s training and development efforts
• Have knowledge of hotel room categories, room rates, packages, promotions
• Maximize room occupancy and use up-selling techniques
• Use correct procedures for handling currencies, credit cards, cash per hotel credit policy
• Comply with hotel security, fire regulations, and health and safety legislation
• Follow company brand standards and policies when using front of house equipment and property systems
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands should maintain the following:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Preferred Qualifications:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!

Work Location

Conrad Rabat Arzana, Morocco

Apply Now

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