Front Office Manager

The Ritz-Carlton Rabat Dar Es Salam

Location: KM 9 Avenue Mohammed VI, Rabat, Morocco, BP 10170

Job Number: 25113807

Job Category: Rooms & Guest Services Operations

Schedule: Full Time

Remote Work: No

Position Type: Management

Candidate Requirements

Due to local law regulations, we are looking for a local candidate fluent in French, Arabic and English.

Job Summary

Responsible for all front office functions and staff including Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. Directs and works with managers and employees to execute front office operations, including guest arrival and departure procedures. Continuously works on improving guest and employee satisfaction while maximizing department financial performance.

Education and Experience

• High school diploma or GED; 4 years experience in guest services, front desk, or related area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related area.

Core Work Activities

Leading Guest Services Team

• Demonstrates leadership, honesty, and integrity; builds trust, respect, and cooperation among team.
• Supervises and manages employees, performs duties in their absence when required.
• Establishes open relationships and employee recognition across areas.
• Sets performance expectations and celebrates team achievements.

Maintaining Guest Services and Front Desk Goals

• Exceeds performance, budget, and team goals.
• Ensures operational quality, standards, and customer satisfaction.
• Communicates goals and aligns front office team to drive results.
• Manages staffing and departmental expenses.

Managing Projects and Policies

• Ensures compliance with all Front Office policies and procedures.
• Implements disciplinary actions fairly and follows SOPs/LSOPs.

Ensuring Exceptional Customer Service

• Goes above and beyond to ensure customer satisfaction and retention.
• Acts as a service champion, empowers employees, and improves service performance.
• Handles guest complaints and monitors employee service behaviors.

Managing and Conducting Human Resource Activities

• Coaches and mentors team to improve skills and knowledge.
• Sets realistic goals and measures performance.
• Ensures employee satisfaction and fair treatment.
• Handles recruitment, interviews, and performance appraisal of team members.

Additional Responsibilities

• Communicates with team and executives; solves operational challenges.

About Marriott International

Marriott is an equal opportunity employer committed to diversity and inclusion. We welcome candidates of all backgrounds and celebrate each associate’s culture, talents, and experiences. We do not discriminate based on any protected characteristic.

About The Ritz-Carlton

Across 100+ award-winning locations, The Ritz-Carlton delivers exceptional luxury experiences. We attract the best hospitality professionals who bring lifelong memories to guests. Guided by our Gold Standards, we embrace excellence, creativity, and compassionate service every day.

Be part of a team where you can do your best work, find your purpose, and become the best version of yourself.

Job Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Job Starting Date: 2025-08-02

Apply Here