Front Office Manager

The Ritz-Carlton Rabat Dar Es Salam

Job Number: 25113807

Category: Rooms & Guest Services Operations

Location: KM 9 Avenue Mohammed VI, Rabat, Morocco, BP 10170

Schedule: Full Time

Located Remotely? No

Position Type: Management

Job Summary

Due to local law regulations, we are looking for a local candidate fluent in French, Arabic and English.

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years experience in guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

Core Work Activities

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Builds trust, respect, and cooperation among team members.
• Leads by example and supervises all daily Front Office operations.
• Establishes collaborative relationships and ensures recognition of employees.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance and budget goals.
• Ensures quality standards and guest expectations are met.
• Prioritizes and organizes work plans for success.
• Conducts meetings and keeps team focused on goals.
• Manages expenses to achieve or surpass budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Front Office standards and procedures.
• Handles disciplinary procedures and supports review processes.

Ensuring Exceptional Customer Service

• Provides above and beyond services for customer satisfaction.
• Coaches team and provides individual support to elevate service.
• Acts as Service Champion and enhances guest experiences.
• Handles guest problems and feedback analysis.

Managing and Conducting Human Resource Activities

• Coaches and develops team skills and knowledge.
• Provides guidance and monitors employee performance.
• Interviews and hires to meet operational needs.
• Ensures fair and equitable treatment of employees.

Additional Responsibilities

• Provides timely information and updates to teams and executives.
• Analyzes operations and implements solutions for improvement.

About Marriott International

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton creates exceptional experiences. We believe everyone succeeds when empowered to be creative, thoughtful and compassionate. Our culture drives success and is guided by our Gold Standards including our Employee Promise, Credo and Service Values.

Your role will be to ensure the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. As part of our team, you will embody these values and contribute to delivering excellence in the care and comfort of our guests.

Details

• Seniority Level: Mid-Senior
• Employment Type: Full-time
• Other: N/A
• Start Date: 2025-08-24

Application Link: Apply Here on LinkedIn