Store Supervisor – Beni Mellal, Morocco

Organization: GSMS

Grade: Direct

Reporting Line: –

Number Personnel Managed: –

Market/Country: –

Cost Center/Budget and/or Revenue Responsibility: –

Location: Beni Mellal, Morocco

Purpose & Impact on Organization

You contribute to the store profitability by:

• Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
• Leading team members and coaching them on an excellent consumer experience
• Assuming leadership responsibilities in the absence of the Store Manager
• Being a role model for a culture of consumer centricity within the store

Key Responsibilities

• Actively connect and engage with consumers entering the store
• Drive the store KPI’s and contribute to store sales
• Improve and coach on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
• Be a Brand advocate (Confidence, Collaboration and Creativity)
• Coach store team on Seasonal product and Brand knowledge during consumer interactions
• Train and coach store team on product features, benefits, and unique selling points
• Demonstrate use of digital and omnichannel tools for a seamless consumer experience
• Train team on all omnichannel related sales and digital consumer journey
• Manage merchandise delivery processing on same day
• Keep an organized stockroom and replenish sales floor
• Execute all applicable loss prevention procedures
• Maintain a safe and productive environment
• Ensure excellence in Omni channel operations
• Take ownership of Store KPIs and ensure team awareness and engagement
• Maximize sales and minimize loss
• Stay aware of competitors
• Implement process improvements
• Collaborate respectfully with team members
• Seek learning opportunities to improve performance
• Complete training and apply learning on the job
• Promote inclusive and welcoming workplace culture
• Allocate resources for efficiency and productivity
• Support recruitment, onboarding, and training
• Motivate and build performance culture
• Share best practices
• Ensure HR policies are followed
• Set expectations, give feedback and manage poor performance

Authorities

Not Applicable

Key Relationships

• Customers
• Peers and Supervisor

Knowledge, Capabilities and Experience

In line with competency framework

Minimum Qualifications

• Minimum 12 months of work experience in a sports and/or fashion customer and commercial-focused retail environment
• Advanced selling experience and understanding of product, retail and industry
• Experience supervising team members
• Intermediate numeracy and literacy
• Advanced verbal communication skills

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any applicant or employee. We are an equal opportunity employer.

Duration: دوام كامل

Department: المبيعات و تطوير الأعمال التجارية

Start Date: 2025-08-12

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